Privacy Policy

Privacy Policy

Introduction

Welcome to https://zoom-divorce-mediator.storysurge.net (hereafter referred to as “Zoom Divorce Mediator,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, handling, and processing of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and the Colorado Privacy Act (CPA) in the United States
  • Utah Consumer Sales Practice Act (UCPA), Connecticut Common Cause Data Protection Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and South Africa’s Protection of Personal Information Act (POPIA).

Scope

This policy applies to all aspects of our online presence, including our website, applications, services, and products offered under the Zoom Divorce Mediator brand. However, please be aware that this policy does not extend to third-party platforms, applications, or services linked from our site, which have their own privacy policies governing data collection and use.

Processing Activities

This document outlines our practices for various user interactions:

  1. Authorized User Account Usage: When you create an account and use our services as an authorized user, we collect and process your personal information to manage your account and provide the requested services.
  2. Website Visits: Visiting our websites linked to this policy means you agree to our data collection practices, which may include tracking technologies like cookies (explained later in detail).
  3. Communications: We may reach out to you via email, calls, or texts/SMS for transactional purposes, newsletters, marketing communications, or to gather feedback, and we will process your contact details accordingly.

Personal Data Collection

We collect a range of personal data, categorized as follows:

  • Account Information: This includes usernames, passwords, and account settings preferences.
  • Payment and Financial Details: We securely store payment information used for transactions on our platform, along with financial records related to services provided.
  • Purchase History: Data regarding products or services purchased from us, including order details and delivery addresses.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses and device IDs, which help us recognize your device for technical purposes.
  • Location Data: Information about your location when you use our applications or visit our websites, often obtained through GPS or similar technologies.
  • Feedback and Reviews: Content you provide when rating products, leaving reviews, or submitting feedback to improve our services.
  • Social Media Information: If you choose to log in via social media accounts, we may collect data from those platforms in accordance with their privacy policies.
  • Product Interaction Data: Details about how you interact with our products, including views, clicks, and usage patterns, to enhance user experience.

We gather this data through various means: user input forms, account creation processes, order forms, feedback surveys, tracking technologies (like cookies), and third-party service providers who assist us in data collection and processing.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functions of the website, such as allowing you to log in or navigate through pages.
  • Preference Cookies: They remember your preferences, like language settings, to provide a personalized experience.
  • Analytics Cookies: Used by analytics providers to collect information about your visit to our websites, including page views and unique visitors, to help us improve our online services.

Users can exercise control over non-essential cookies through our Cookie Manager, which allows you to customize your cookie preferences.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or for legitimate business interests. Once the retention period expires or upon request for deletion, we will securely delete or anonymize your personal data from our systems and records.

Security Measures

Zoom Divorce Mediator has implemented robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

  • We utilize encryption for data in transit and at rest to safeguard sensitive information.
  • Our third-party service providers are required to maintain strict security standards and confidentiality agreements.
  • Access to your data is restricted to authorized personnel who require it to perform their duties.

Children’s Privacy

Our services are not directed toward children under 18 years of age, and we do not knowingly collect personal information from them. If you believe we have collected such data by mistake, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights (Geographical Restrictions Apply)

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access and rectification of your data
  • Erasure or deletion of your data
  • Restriction on processing your data
  • Portability of your data
  • Objection to or restriction on direct marketing communications
  • Non-discrimination in providing services
  • The right to file appeals or complaints with relevant supervisory authorities (as outlined in the applicable privacy laws)

To exercise these rights, please reach out to our privacy team at [email protected] or through formal written correspondence.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, feedback, or data-related questions, please contact us:

Email: [email protected]

Mail: Zoom Divorce Mediator, [Address], [City], [State/Province], [Postal Code]